Frequently Asked Questions (FAQ's)

How do I care for my bags?

To keep your DENAJI bags looking as beautiful as ever, we recommend following these guidelines for its care:

  • Beware not to scratch or rub your product against abrasive surfaces, especially the leather trim.
  • Keep your product away from damp or humid environments and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors overheated by the sun, etc).
  • Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the product.
  • Avoid damaging the interior of the bag with liquid cream, hand sanitizers, makeup and perfumes.
  • Keep your product away from water. Should it get wet or dirty on the surface, dry with a lint free, light-colored, absorbent cloth. Never use soap or solvent.
  • If your lining gets dirty or in case of superficial stains, we recommend that you wipe it with a soft and light-colored cloth.
  • When not in use, fill the bag with tissue paper to help maintain its shape and absorb humidity
  • In order to protect your product when you are not using it, store it in the canvas protective pouch provided.

Leather:                                           

  • The leather used is a natural cowhide leather, the skin is finished through a vegetal tanning process. Some natural marks or genuine irregularities in the leather may show through. Over time, this delicate leather, which is sensitive to scratches, may acquire a beautiful patina.
  • We recommend using your favorite leather cleaner and a dry, soft cloth to buff out any marks or scuffs. Be sure to test the cleaner on an inconspicuous spot first to ensure discoloration does not occur.
  • Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the exterior of your bag.
  • Taking proper care of your DENAJI product will allow you to fully appreciate its beauty for many years.

For any inquiries about your product, please do not hesitate to contact us at support@denaji.com.